Last updated: 15 July 2026. These terms explain the basic rules for using the Vibe Vietnam Tour website and requesting travel services from us. Please read them before sending an inquiry or confirming a booking.
1. Website information and inquiries
Our website is designed to help you discover travel ideas and request advice, availability or a tailor-made itinerary. Descriptions, routes, images and prices are provided in good faith, but travel services are subject to availability and may change before a booking is confirmed.
2. Proposals, pricing and confirmation
A proposal is an invitation to discuss a trip, not a confirmed reservation. Your final itinerary, inclusions, exclusions, price, payment schedule and service conditions will be stated in the written confirmation or invoice we issue for your booking. Please check every detail and tell us promptly if anything is incorrect.
3. Payments and changes
Payment instructions are supplied only for a confirmed booking. Any change to dates, passenger numbers, route, accommodation or services may affect availability and price. Where a supplier applies a charge, we will explain it before proceeding whenever possible.
4. Cancellations and unforeseen events
Cancellation conditions depend on the services reserved and will be set out in your booking confirmation. Weather, transport disruption, safety requirements, government action and other events outside reasonable control can require an itinerary to change. In those circumstances, we will work with you and our partners to offer a practical alternative where available.
5. Traveller responsibilities
You are responsible for providing accurate contact, passport and travel information when it is needed for a service; holding the required travel documents, insurance and visas; and following reasonable safety, health and local-law guidance during the trip. Please let us know about medical, mobility or dietary needs that may affect the arrangements.
6. Acceptable use of this website
Use this website for lawful, personal travel planning. Do not interfere with its operation, attempt unauthorised access, submit misleading requests or copy and reuse site content for commercial purposes without written permission.
7. Third-party services
Some elements of a trip are delivered by independent hotels, transport providers, cruise operators, guides and other suppliers. Their own operating conditions may apply. We select partners carefully and coordinate the arrangements stated in your confirmation, but their services remain subject to their applicable terms and operational decisions.
8. Contact and updates
We may revise these website terms from time to time. The version published here applies to website use from its publication date. For questions about a booking or these terms, please contact us before confirming your arrangements.
Plan your Vietnam journey with confidence.
Our local team is ready to help with a thoughtful itinerary.