Last updated: 15 July 2026. This policy explains how Vibe Vietnam Tour handles personal information you provide when using our website or arranging a trip with us.
Information we collect
When you send an inquiry, we may collect the details needed to respond to it, such as your name, email address, phone number, travel dates, group size, interests and the message you choose to share. For an arranged service, we may request further information that is genuinely necessary to make the reservation or deliver the trip.
How we use information
We use your information to respond to your request, design or administer travel arrangements, communicate about an existing booking, improve customer service, protect the website and meet applicable legal or accounting obligations. We do not ask you to send card details through the general inquiry form or by ordinary email.
When information may be shared
We share only the relevant details with service providers when this is needed to arrange the services you request, for example accommodation, transport, cruise or tour operators. We may also disclose information where required by law or necessary to protect the safety, rights or security of our guests, team or services.
Storage and protection
We use reasonable organisational and technical safeguards to protect personal information. Access is limited to people who need it for their work. No online system can promise absolute security, so please use care when sending sensitive information and contact us if you believe information has been sent in error.
Cookies and site measurement
Our website may use essential cookies and similar technologies to operate reliably, remember basic preferences and understand how visitors use the site. You can control or delete cookies through your browser settings; doing so may affect some website functions.
Your choices
You may ask us to update or correct the contact information we hold about you, or ask a question about how it is used. If you no longer wish to receive non-essential marketing messages, use the unsubscribe option in the message or contact us directly. We may need to retain certain information where a booking, payment or legal obligation requires it.
Contact us
For a privacy question or request, email booking@wingolf.com.vn and include enough information for our team to identify and respond to your request safely.
Plan your Vietnam journey with confidence.
Our local team is ready to help with a thoughtful itinerary.